FAQ

We are committed to our customers to bring more Natural sustainable and ethically source Products. We collected directly from farmers or ethical suppliers who have 15 years of business goodwill. We are committed to our client Our storage is very neat and clean. Our packaging system is automation.

Free shipping is available when you purchase over $99 for all orders.

We accept the following payment methods:

  • Credit card
  • Debit card
  • PayPal

But we are strongly supported PAYPAL.

Orders are normally dispatched within 24-48 hours and take between 1-2 weeks to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control.

After your order is dispatched, you’ll receive a shipping confirmation email that
contains your tracking information. If for any reason your tracking number doesn’t
work, please reply to the email and someone will assist you.

We will happily replace or refund lost or damaged orders free of charge.
We deliver to the majority of countries around the world. If there are any issues, we will contact you directly.
Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centers.
Our products are manufactured and sent from all over the world. The majority are delivered from the USA to give you the best possible prices, whilst maintaining a high level of quality.
Yes, if your order hasn’t been sent yet, please contact us and we’ll be happy to change your order. Orders that have already been dispatched cannot be changed.
Yes, if your order hasn’t been sent yet, please contact us and we’ll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.
Yes, exchanges can be made up to 30 days after receiving your order. To initiate an exchange, please contact us and we’ll provide you with the closest returns address to you. Once we’ve received your return, we’ll email you once your exchange order has been dispatched

Please use our Contact Form or E-mail: aliveherbalus@gmail.com